What is a Refurbished Mattress & Should You Buy One Used?

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James Miller
By 
James is an environmentalist, sustainability expert and senior editor at TheRoundup, specializing in testing non-toxic, organic and eco-friendly products. James, his wife and two daughters believe in chemical-free and zero-waste living. They aim to leave the planet in a better state than we found it, for future generations to enjoy.
James Miller
Updated: July 3, 2024

During my years of sleep product testing, I've encountered many people who believe the refurbished mattress market to be a game-changer in sustainable living.

They claim they aren't just second-hand beds but a testament to eco-friendly practices, blending waste reduction with comfort.

But what is a refurbished mattress and is it safe and hygienic to buy one?

In this article, I explore the difference between refurbished, second-hand, new and used beds, and shine a light on the process behind refurbishing.

Join me as I delve into this overlooked yet impactful aspect of green living.

Refurbished vs. Used vs. Returned - What's The Difference?

In the world of mattresses, terms like 'refurbished,' 'used,' and 'returned' are often used interchangeably, but they have distinct meanings.

Refurbished

These mattresses have been previously owned but have undergone a thorough process to restore them to a like-new condition.

This process includes deep cleaning, sanitizing, and replacing worn components.

Used

Simply put, these are pre-owned mattresses sold as-is without any refurbishment.

They may have signs of wear and tear, and their cleanliness or durability is not guaranteed.

Used mattresses are often cheaper but have risks, such as hygiene concerns and a shorter lifespan.

Returned

These are mattresses that were purchased new and then returned to the retailer, often within the trial period.

Leading online mattress companies have differing return policies and sleep trials for handling returns, such as:

  • PlushBeds: 100-night trial. Return at your cost or pay a $149 collection fee.
  • Avocado: 365-night trial ((100 nights for some models). $99 return fee.
  • Naturepedic: 100-night trial. Free returns.
  • Brentwood Home: 365-night trial. Free returns.
  • Latex For Less: 120-night trial. Return at your cost or pay a $99 collection fee.

Depending on state laws and company policies, returned mattresses might be donated, recycled, or refurbished and sold.

Many returned mattresses have never been slept on. However, they're typically not sold as new because their condition can vary significantly based on how long they were with the customer and how they were returned.

The Mattress Refurbishing Process

It typically begins with a thorough inspection, identifying any signs of wear or damage.

The mattress is then deep cleaned and sanitized, often using hospital-grade solutions.

Damaged components like springs, foam, or toppers are replaced if needed.

The final step is a rigorous quality check to ensure the mattress meets comfort, support, and hygiene standards.

Benefits of Refurbished Mattresses

Environmental Impact & Sustainability

By reusing and repurposing existing materials, we minimize waste in landfills and cut down the need for new resources.

This process also decreases the carbon emissions associated with the production and transportation of some brands of new mattresses.

Cost-Effectiveness

Refurbished mattresses are a budget-friendly option if you're looking for a high-quality mattress without the hefty price tag of a brand-new product.

Quality Assurance

Despite being pre-owned, professionally refurbished mattresses from reputable sources undergo rigorous processes to ensure they meet high standards of quality and comfort.

Refurbishing ensures that the mattress delivered to you is in excellent condition.

Legal Considerations

The sale of refurbished and returned mattresses is governed by specific laws that vary by state and country.

These regulations typically mandate sanitization, labeling, and disclosure requirements to ensure consumer safety and prevent deceptive practices.

Where to Buy a High-Quality Refurbished Mattress

Due to different legislation in different states, it isn't easy to give a specific location for you to buy from, but the following are an excellent place to start:

  • Certified Refurbishers: Look for vendors certified by industry bodies, ensuring adherence to refurbishing standards
  • Reputable Online Retailers: Consider online retailers with transparent refurbishing processes and positive customer reviews
  • Specialized Brick-and-Mortar Stores: Some local stores specialize in refurbished and often allow for in-person inspection

A quick Google search will reveal the used mattress sellers in your local area. And, as always, if you need any specific advice, please don't hesitate to contact me and ask.

Risks Associated with Buying a Used Mattress

Buying a good quality refurbished sleep system from a reputable source is an excellent way to save money and boost your sustainability status.

However, buying a used mattress privately can be a more challenging experience for numerous reasons.

Lifespan

Used mattresses often come with a reduced lifespan.

They may already be partway through or near the end of their functional life, which typically ranges from 7 to 10 years (depending on mattress type).

This means that while initially cheaper, they may need replacing sooner, potentially costing more in the long run.

Hygiene

Hygiene is a significant concern with used mattresses.

They can harbor dust mites, bed bugs, bodily fluids, and other allergens, which are challenging to eradicate.

This poses health risks, especially if you have allergies or respiratory issues.

Quality Control Issues

There are no quality guarantees about the quality of your mattress if you buy from private sellers online.

They may have internal damage, like broken springs or compromised memory foam, that is not visible externally.

These defects can affect the mattress's support and comfort, leading to poor sleep quality and potential health problems.

Dishonest Sellers

The market for used mattresses can include dishonest sellers who may misrepresent the condition and history of the mattress.

For example, they might sell heavily used or damaged mattresses as slightly used or fail to disclose issues like pest infestations.

The return costs, both financial and environmental, often make the return of missold used mattresses unviable.

Lack of Warranty

Used mattresses typically come without a warranty.

If issues arise post-purchase, such as unexpected sagging or internal damage, you have no recourse for repair or replacement.

This risk makes the initial lower cost less appealing, as you may face additional expenses sooner than expected.

Outdated Technology

Technology in mattress manufacturing evolves continually.

A used mattress may be built with outdated technology that lacks the latest support, comfort, and materials advancements.

Tips to Reduce Used Mattress Risks

There are several steps you can take to help protect yourself when purchasing a used mattress:

  • Thoroughly Inspect the Mattress in Person: Look for signs of wear, stains, or damage. Check for sagging, lumps, or broken springs.
  • Check Mattress History: Ask the seller about the age of the mattress, any past issues, and the reason for selling.
  • Ask for Documentation: Request the original purchase receipt or any warranty information.
  • Use Trusted Platforms: Buy from reputable platforms or stores with a return policy or guarantees.
  • Consult Reviews: Check the seller's reviews and ratings if buying from an online marketplace.
  • Perform a Sniff Test: A strong or unusual odor can be a red flag for mold, mildew, or other hygiene issues.
  • Verify Sanitization Processes: If the previous owner claims the mattress has been cleaned or disinfected, ask about the methods used and whether any professional services were involved.
  • Consider a Mattress Protector: A high-quality mattress protector can provide an additional hygiene barrier if you purchase a used mattress.
  • Trust Your Instincts: If something feels off about the mattress or the seller, it's better to walk away and consider other options.

By being vigilant and conducting due diligence, you can avoid many of the risks associated with purchasing a used mattress.

Don't Dismiss the Idea of A New Mattresses

While refurbished mattresses offer numerous benefits, new mattresses, particularly from sustainable mattress brands, present their own sustainable advantages:

  • Eco-Friendly Materials: Many manufacturers now use sustainable materials, like organic cotton, natural latex, or recycled steel for springs, reducing environmental impact
  • Reduced Chemical Usage: New eco-friendly mattresses often have fewer chemicals than old traditional mattresses (lessening both ecological harm and potential health risks)
  • Longevity and Durability: High-quality new sustainable mattresses may offer longer lifespans, reducing the frequency of replacements
  • Extended Warranty and Support: New eco-friendly mattresses often come with comprehensive warranties, providing long-term assurance of quality and performance
  • Certifications: Buying a new mattress carrying reputable green certifications (such as CertiPUR-US, OEKO-TEX, and GOLS) gives you peace of mind that it was manufactured with low emissions and in adherence to environmental standards

Care and Maintenance Tips for All Mattress Types

Whether your next mattress is new, used, or refurbished, you want it to last as long as possible (both for the sake of your bank balance and the planet).

The following tips are crucial for keeping your mattress in tip-top shape.

  • Regular Cleaning: Vacuum your mattress regularly to remove dust and allergens. Spot clean stains immediately using a mild detergent.
  • Protection: A durable mattress cover helps shield your mattress from spills, dust mites, and other contaminants.
  • Rotate and Flip: Rotate and flip (if your mattress is designed to be flipped) your mattress every few months to ensure even wear.
  • Aerate: Allow your mattress to breathe occasionally by removing bedding and letting air circulate. If you're able, taking your mattress outside on a sunny day for an hour every few months is also beneficial.
  • Control Humidity: Open windows (or use a dehumidifier) to prevent mold and mildew growth.
  • Avoid Eating in Bed: This reduces the risk of spills and crumbs, which can attract pests.

Frequently Asked Questions

What does a renewed mattress mean?

A renewed mattress typically refers to one that has been lightly used and returned, often within a trial period. These mattresses are inspected, cleaned, and restored to meet quality standards before being resold.

Is it possible to reroll a mattress?

Rerolling a mattress can be challenging and is not recommended, especially for innerspring or hybrid mattresses, as it may damage their structure. Foam mattresses are more pliable, but rerolling can still compromise their integrity.

How do I prove my mattress is defective?

Document the defects with photographs and detailed descriptions. Check your mattress's warranty terms and contact the manufacturer or retailer with this evidence to initiate a claim.

What is a reconditioned mattress?

A reconditioned mattress has been previously used and restored to a better condition. This process may involve cleaning, repairing minor damages, and replacing specific components.

What is a remanufactured mattress?

A remanufactured mattress usually involves more extensive restoration than reconditioned or renewed ones. It may include dismantling, replacing major components, and reconstructing the mattress to bring it as close to new as possible.

The Final Word

It's clear that both refurbished and new eco-friendly mattresses present viable eco-conscious options.

Refurbished mattresses stand as a beacon of sustainability, highlighting the benefits of reducing waste and extending the life cycle of products.

Choosing new mattresses from reputable, ethical manufacturers also supports environmental stewardship, especially when made using sustainable materials and processes.

As an informed consumer, your choices (be they refurbished or responsibly made new) play a crucial role in shaping a more sustainable future.

Let's continue to make purchases that reflect our commitment to the health of our planet and the quality of our sleep.

Get In Touch

Would you buy an old mattress from a furniture store? Do you have access to a good local company that sells refurbished mattresses? Or would you only ever buy a mattress that nobody else has ever slept on? Drop me a line and let me know.

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James Miller
James Miller
James is an environmentalist, sustainability expert and senior editor at TheRoundup, specializing in testing non-toxic, organic and eco-friendly products. James, his wife and two daughters believe in chemical-free and zero-waste living. They aim to leave the planet in a better state than we found it, for future generations to enjoy.
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